If you want to return or exchange items you should consider the following return conditions
Exchange (Netherlands/Belgium): Exchange is always free when you make use of a return label.
Returncost Netherlands: Free when you held at least 1 product (When you return everything: € 5.99)
Returncost Belgium: Free when you held at least 1 product (When you return everything: € 8.99)
- Exchange is only possible against an item with exactly the same price or a different size / color.
- You have 30 days to make the return report. The date of delivery (track & trace) is considered as from date.
- Please note that both shipping and return costs are calculated when you return and you decide to keep only the free fashion items.
- Please note that when returning your items, the free shipping may be forfeited when your new total amount is below 75 euros. The shipping costs are then deducted from the amount to be refunded. If you send everything back (including free items), no shipping costs will be charged.
- You must always include the return form or full name and order number with your return shipment.>/li>
- Earrings can not be returned in connection with hygiene.
- The items must be in new condition (attached price tag), undamaged and unsupported. For example, the items may not have make-up stains.
Within 48 hours of receiving your returned item, we pay on business days the amount back to your account. or we deduct the amount from your bill. Depending on your bank this amount as soon as possible credited to your account. Exchanges will be processed within 48 hours on weekdays and instantly re-sent to you. This you always receive a message by email.
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